This is only a brief overview on "Returns". For more detailed information on what you should do, please go to the "Policy" page for the specific link to get precise instructions on the 'claim' matter which applies to you.
You can get authorization to return for credit or replacement any damaged/defective items. Return authorization requests must be made within 14 days of the date of shipment of the order.
If you receive a broken, damaged, or wrong item, please contact Seven Seas Gifts within 14 days of the order shipment date. If an item is received and proven to be defective, you may order a replacement or request credit and return the original (following the procedures in your Return Authorization form).
Seven Seas Gifts realizes that lost or damaged goods create a hardship for customers as well as much disappointment. We are eager to help you resolve the problem and get your replacement or reimbursement as quickly as possible.
Established procedures by UPS, US Parcel Post, and trucking lines must be complied with, however,
or they have a legal right to deny your claim.
NO ITEMS WILL BE ACCEPTED AFTER 30 DAYS!
NOTE: If you are returning an item that is not broken, damaged, or defective -- there will be a 20% restocking and handling fee on such returns. Any such returned merchandise must be in perfect resaleable condition, in its original container, must not have been used, and with no contents missing.
Sample items are not accepted for return.
A Return Authorization Request form must be submitted for approval before any item, defective or resaleable, is returned. ---- Again, on non-defective or non-damaged merchandise that is returned for a credit will have a 20% restocking fee, so the credit that you would receive back on your credit card will be less the 20% fee, in order to cover the cost to restock.
AND, any damaged/defective merchandise that
is an "Unauthorized Return" will also have the 20% restock charge -- NO EXCEPTIONS! It is advisable to: follow instructions for "returns" -- and -- not return a non-damaged/non-defective item just to get a credit.
