If you should receive a defective item, simply follow the instructions on the back of your pink invoice copy. Fill in the information, following the instructions printed on the form, and send it to the return address on the package and invoice, Attention: Return Authorization Request.
Actual defect rate of products has proven to be consistently below 2%. In order to minimize re-handling, a 2% defective rate allowance is pre-computed into your prices. Therefore, return authorization should not be requested if the amount involved is 2% or less of the total order. Return authorization requests must be made within 14 days of the date of shipment of the order.
All broken or damaged merchandise is covered by the shipper. If you receive broken or damaged merchandise please contact SSG customer service department (via e-mail) within 14 days of the date of shipment of the order. Your claim will be processed immediately upon contacting our customer service department.
If an item is received and proven to be defective, you may order a replacement or request credit on your credit card used at time of initial order -- and return the original to the address on the package and invoice (following the procedures in your Return Authorization form).
NOTE: All non-defective returns will be subject to a 20% restocking fee upon return.
SSG realizes that damaged or defective goods create a hardship. We are eager to help you resolve the problem and get your replacement or reimbursement as quickly as possible. Established procedures by UPS, U.S. Parcel Post, and trucking lines must be complied with, however, or they have a legal right to deny your claim.
If you should receive a defective item, simply follow the instructions on the back of your pink invoice copy. Fill in the information, following the instructions printed on the form, and send it to the return address on the package and invoice, Attention: Return Authorization Request.
